Support and help

On the map or in Discover you pick a business, click Book, choose a service and a slot, and confirm with your name and phone number — for now only with a Czech number (+420). You do not need an account for this: without one we text you a code to confirm the phone is yours. If you add an e-mail address to the booking, you get a confirmation there with a link to cancel or reschedule the slot. The confirmation and the reminder (one or two days before, depending on the business) are texted by the business from its text-message credit; they do not arrive when its credit runs out, when it switches reminders off, or when you switch them off in your Account. A booking is valid without a text message. The exception is a table booking: it waits until the business confirms it (you see by when right after sending), and the text comes only with that confirmation. If you have an account, you will find it under My bookings.

In My bookings (the Bookings item in the left menu on a computer, the Bookings tab on a phone) click Reschedule next to the slot and pick a new time, or Cancel. Without an account you do the same through the link in the confirmation text or e-mail. If the business approves reschedules, the new time applies only once it confirms it. Shortly before the slot this no longer works online — the business decides how late a booking can be changed; after that, please call them.

On your booking, turn on the Watch for an earlier slot toggle. When an earlier time frees up at the business, we offer it to one of the people waiting and hold it for 15 minutes — you only have to accept and your booking moves itself. If the slot frees up at night, we send the offer in the morning and hold it for 30 minutes. Customers on the Platinum plan come first, in the order in which they turned watching on; everyone else follows, ordered by whose booking comes soonest. Turning watching off and on again moves you to the back of the Platinum queue; for everyone else the order does not change.

The JUST FREED UP label marks a slot that has just been freed up (someone cancelled or rescheduled). We first offer it to people on the waiting list: we hold it for 15 minutes for each of them (if it freed up at night, the offer comes in the morning and holds for 30 minutes), and if they do not accept, the offer moves on to the next person. It is free for everyone once the waiting list has had its turn.

In your Account you will find the MY CALENDAR card and in it an address you add to your Google or Apple calendar as a subscription (the instructions are right there with it). Your bookings then appear in the calendar on their own, and above all the calendar keeps up too — when you reschedule or cancel a slot, you do not have to delete anything in the calendar by hand. Calendars fetch the address on their own schedule, usually once an hour, so a freshly added booking may not show up straight away. Do not forward the address to anyone: whoever has it can see your appointments — and if it ever gets out, generate a new one on the same card; the old one stops working immediately. If you want just one particular slot in your calendar, use the + Calendar button on the booking.

First the important part: your booking is valid even when no text message arrives. The exception is a table booking: it is valid once the business confirms it, and the text comes with that confirmation. Texts are sent by the business from its text-message credit — the confirmation right after the booking and the reminder in the early evening one or two days before (depending on the business), unless it has switched reminders off. When its credit is running low, reminders stop first and confirmations only at zero. And they do not arrive when you have switched off text confirmations and reminders in your Account. Please check that you entered the right phone number. If you have an account, you will find the booking under My bookings. Without an account, the link in the confirmation e-mail takes you to it — it arrives if you add an e-mail address to the booking. If texts from a business keep failing to arrive, write to us in the support chat (after signing in) or at podpora@budevolno.cz — we will look into it.

After a completed visit booked through budevolno.cz you will find a Rate the visit button on the appointment under Bookings. You give it one to five stars and can add a few words (optional). You can rate within 14 days of the visit and each visit only once; only the account it was booked from can rate it. A cancelled visit or a no-show cannot be rated. The stars count towards the business's rating straight away and others see your written review on its page without your name; the business can reply to it publicly once. You can also rate a visit without a booking when the business adds a loyalty stamp to your app card at the till — we then send you an invitation to rate.

Tap the heart on a business to save it to your Favourites — you will find them on the map and on the home screen. Favourite businesses always show first, and you book with them more quickly.

The Free plan costs nothing: one alert for an earlier slot at a time and unlimited favourite businesses. Plus at 69 CZK a month has unlimited alerts and also e-mails you when it is time to book again at your favourite businesses, looking up to 60 days ahead. Platinum at 99 CZK a month also gives you priority on the waiting list (you get JUST FREED UP offers first). We handle support in writing — in the support chat (after signing in) and by e-mail at podpora@budevolno.cz; in the chat, paid plans get priority in the queue. You choose yours with the Change plan button in your Account, and you can cancel any time.

You can withdraw from a paid plan (subscription) within 14 days of concluding the contract (the confirmation of the order) without giving a reason; an automatic renewal of the subscription does not reopen this period. In your Account, find the WITHDRAWAL FROM CONTRACT card and click Withdraw from contract; the reason is optional. We refund what you paid minus a proportional part for the days the plan has already been running — we calculate the exact amount as of the day you send your request. We handle the request within 14 days: we send the money back to your card, the plan ends and we let you know. If you only want to cancel the subscription so it is not charged again, and keep the plan until the end of the paid period, use the Manage payments and cancel button in your Account. For anything else, write to us at podpora@budevolno.cz.

You change your name and phone number in Account → MY ACCOUNT. You set a new password through Forgotten your password? on the sign-in page — we will send you a link by e-mail.

You delete your account in Account, in the Profile deletion part, with the Delete profile button; before you do, we show you which appointments will be cancelled. We delete your personal data in the app — name, phone number, ratings, favourites and chat history. Your future appointments with businesses (class sign-ups included) end with the deletion and the business is told; past visits stay with the businesses as an anonymous record. Deleting ends a running subscription; an amount already paid is not refunded by that alone. Bookings made without signing in or by phone we cannot link to your account — for those, write to us at podpora@budevolno.cz, just as when a business hangs on your account. Deleting cannot be undone.

In the support chat the help search answers you first; when it does not find an answer, it passes the question to a colleague — every message shows who wrote it.

The business you book with gets your name and phone number from us — without them it could not confirm the booking. It sees the history of your visits there and may contact you itself; if you do not want its offers, tick the box when booking, or opt out later in My bookings or through the link in the confirmation text. We do not pass the e-mail from the booking form to the business — we use it to write to you about the booking; the business learns it only if you reply to an e-mail it sent you through us. You will find the details in the Privacy policy in the footer. You delete your account yourself in your Account with the Delete profile button; if that does not work (a business hangs on the account, for example), write to us and we will sort it out. Deleting it ends any running subscription, so nothing more is charged; money already paid is not refunded automatically.

The service is operated by budevolno.cz s.r.o., Company ID No. 29810701, VAT No. CZ29810701, data box ID 2c3biv4, registered in the Commercial Register under file No. C 104704 kept by the Regional Court in Ostrava. You can write to us at podpora@budevolno.cz, and billing questions go to platby@budevolno.cz.