IN EFFECT FROM 2026-09-07
This is a translation provided for your convenience. The binding version of this document is the Czech version; in the event of a conflict, that version prevails.
The budevolno.cz service is operated by budevolno.cz s.r.o., Company ID No. 29810701, VAT No. CZ29810701, with registered office at Bílov 159, 743 01 Bílov, data box ID 2c3biv4, registered in the Commercial Register under file No. C 104704 kept by the Regional Court in Ostrava, hereinafter the Operator. Contact: podpora@budevolno.cz.
By using the service you agree to these terms. If you do not agree with them, please do not use the service.
budevolno.cz is a booking service. It gives businesses (hairdressers, massage studios, restaurants and others) a profile, online bookings and a calendar; it lets customers find a free slot and book it.
The Operator only mediates communication and the booking between you and the business. The service itself (a haircut, a massage, a table and so on) is provided by that business on its own responsibility; the Operator is neither its provider nor a party to the booked appointment.
Give a truthful name and phone number: they are used for the booking confirmation, the reminder the day before, a message if the business cancels or moves your slot, and an offer of a slot that has become free. If you also fill in an email address (which is optional), we send the same messages about your booking there as well; you can unsubscribe from the reminder the day before using the link in the message. The account is personal and you are responsible for anything done under your sign-in.
You must not misuse the service. The following are prohibited in particular:
Only real, genuinely operating businesses are presented on budevolno.cz. A business profile may be created and managed only by someone entitled to represent that business: its owner or a person the business has authorised. By creating a profile you confirm that you hold such authorisation and that the details you give are true and up to date.
Creating a profile on someone else's behalf is not allowed. Another party's business belongs only in the hands of its owner: impersonating it, its staff or its representatives, or claiming the name, address, company registration number or online identity of a business you have no relationship with, is a breach of these terms. The following are prohibited in particular:
A newly created business appears in the public part of the service only after the Operator approves it. Until then you will not find it in Discover or on the map, and it accepts no bookings. Where a company registration number is given, we verify that the entity exists in the public register (ARES).
The Operator reserves the right to ask at any time for proof that the business really exists, is trading, and that you are entitled to represent it, for example by a trade document or by verification on the phone number or email address given.
A profile that is not shown to be genuine, or that the Operator has reasonable grounds to suspect is fake, duplicate, created on someone else's behalf or otherwise in breach of these terms, may be suspended, hidden from the public part of the service or deleted by the Operator. Where this is necessary to protect customers and other businesses, it may be done without prior notice; otherwise we will first ask you to put things right.
If anyone reports a profile as fake or created on someone else's behalf, we will review it and decide within 72 hours of the report at the latest. Where the suspicion is serious, we suspend the profile immediately and review it afterwards.
A booking is a commitment towards the business. Each business sets its own rules for moving and cancelling a booking, including any cancellation fees, and those rules prevail over the general wording of these terms.
You can manage a booking in your account or directly with the business. Repeatedly failing to turn up without notice may lead to your ability to book being restricted.
The number of text messages sent to you for a single business is limited for technical reasons (at most eight in 24 hours). An ordinary customer will never reach that limit; it exists so that repeated booking and cancelling cannot drain the business's message credit.
For customers, basic use is free; the optional higher plans (Standard, Premium, Platinum) are paid. Businesses get a basic profile and bookings free of charge; higher plans are paid.
The prices of paid plans and message bundles are shown in the application and are binding; the price displayed at the moment the order is confirmed is the one that applies. Prices for businesses are exclusive of VAT, which is added in accordance with the applicable rules. Payments are processed by a secure payment gateway; the Operator does not store payment card details.
If you are a consumer (that is, a natural person not ordering in the course of their business), you have the right to withdraw from the contract for a paid plan or for additional text messages within 14 days without giving a reason. The period runs from the day the contract is concluded, that is from the confirmation of the order.
To withdraw, any unambiguous statement sent to podpora@budevolno.cz is enough; an email will do. You may also use the model withdrawal form, which is part of these terms below. The deadline is met if you send the withdrawal no later than on its last day.
Paid plans: because we make the service available at your request immediately after payment, you pay a proportionate part of the price for the period during which the service was available to you. We refund the rest of the amount paid. For example, on an annual plan costing 690 CZK with withdrawal on the tenth day, we keep roughly 19 CZK and refund roughly 671 CZK.
Additional text messages: we refund the price of the messages you had not used by the time of withdrawal. The price of messages already sent cannot be refunded, as they have been delivered and carry our costs with the mobile operator.
We refund the money within 14 days of receiving the withdrawal at the latest, by the same means you used to pay, unless we agree otherwise. You incur no fees for this. We issue a corrective tax document for it.
Businesses (traders) do not have this statutory right. Even so, we allow them to obtain a refund on the same conditions voluntarily: we see it as part of dealing fairly, not as an obligation.
After the 14 days have passed, the period paid for is not refunded and the plan runs to the end of that period. You can cancel it at any time; cancelling stops it from renewing.
Complete and send this form only if you wish to withdraw from the contract. It is not mandatory; any other unambiguous statement will do.
To: budevolno.cz s.r.o., Bílov 159, 743 01 Bílov, podpora@budevolno.cz
I hereby give notice that I withdraw from the contract for the provision of this service: ……………………
Date of order: …………………… · Name of consumer: ……………………
Address of consumer: …………………… · Email used for the order: ……………………
Signature of consumer (only if this form is sent on paper): …………………… · Date: ……………………
We do our best to run the service reliably, but we do not guarantee uninterrupted availability, nor do we answer for how businesses behave. To the extent permitted by law, we are not liable for damage caused by the service being unavailable, by an error in a business's data or by a business failing to perform.
We are not responsible for the content and operation of third-party services referred to in the application, such as map data or the payment gateway.
The processing of personal data (name, phone number, email address, bookings) is governed by the Privacy policy. You have the right to access your data, to have it corrected and to have it erased.
We may change these terms to a reasonable extent; we will tell you about substantial changes in advance and the current wording is always on this page.
You can stop using the service at any time by deleting your profile in your Account (Account → Delete profile). Deletion is irreversible; we remove your personal data, while bookings with businesses remain as an anonymous operational record. Bookings made without signing in or by phone are an exception: we cannot demonstrably link those to your account, so your name and phone number stay on the customer record held by that business. You can ask that business directly to delete them, or ask us at podpora@budevolno.cz.
If you are a business, write to us at podpora@budevolno.cz: we will close the account and the business profile, and cancel the bookings you have taken, notifying your customers so that nobody arrives at a closed door. A paid subscription runs to the end of the period paid for.
The Operator reserves the right to delete a profile and an account in the event of a breach of these terms or after long inactivity, meaning no sign-in for more than one year. If the contact details you gave allow it, we will warn you in advance before deleting for inactivity.
The relationship is governed by the law of the Czech Republic. Consumer rights under Czech law remain unaffected; a consumer has the right to out-of-court dispute resolution before the Czech Trade Inspection Authority (coi.cz).
Please send questions and requests to podpora@budevolno.cz.